US Sues Adobe Over Hidden Fees and Cancellation Issues

The U.S. government sued Adobe on Monday, accusing the Photoshop and Acrobat maker of harming consumers by concealing

In a complaint filed in the San Jose, California, federal court, the Federal Trade Commission said Adobe buries the fees,

which sometimes reach hundreds of dollars, and other important terms in its "annual paid monthly" subscription plan in the fine print

The FTC also said Adobe forces subscribers who want to cancel online to navigate unnecessarily through numerous pages

Two Adobe executives are also defendants: David Wadhwani, the president of digital media business

"Adobe trapped customers into year-long subscriptions through hidden early termination fees and numerous cancellation hurdles

Americans are tired of companies hiding the ball during subscription signup and then putting up roadblocks when they try to cancel.

Adobe, based in San Jose, did not immediately respond to requests for comment.

Subscriptions accounted for $4.92 billion, or 95%, of Adobe's $5.18 billion of revenue in the quarter ending March 1.

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