Major US Phone Service Outage: AT&T, Verizon, and T-Mobile Users Affected

US Phone Service Outages, AT&T Down, Telecommunication Disruptions, Down detector, Verizon, T-Mobile, Network Maintenance, 911 Emergency Calls, Network Outage Reports, San Francisco Fire Department, Cricket Wireless, FirstNet, Connectivity Issues

AT&T, Verizon- In the early hours of a Thursday morning, several major phone service providers, including AT&T, experienced widespread service disruptions across the United States. The outages, which affected numerous cities such as Atlanta, Los Angeles, and Dallas, prompted concerns and frustrations among users. This article delves into the details of the outage, its impact on emergency services, and the responses from the affected companies and public safety departments.

US Phone Service Outage AT&T Verizon
US Phone Service Outage AT&T Verizon

Initial Reports and User Impact

The service disruptions were first noted around 3:30 a.m. Eastern time, with, a website that monitors telecommunication and internet service disruptions, receiving a significant number of reports. These outages were not resolved quickly, persisting for several hours and affecting a broad spectrum of users in various locations.

Cities Affected

Among the cities reporting the highest number of disruptions were Atlanta, Los Angeles, and Dallas. However, the issue was not confined to these areas alone. AT&T’s website acknowledged wireless outages extending to other cities, including San Diego, Richmond, and Milwaukee. The company cited “maintenance activity” as the initial cause, raising questions about the timing and communication of such activities to the public.

Emergency Services Disruption

A particularly alarming aspect of the outage was its impact on emergency services. The San Francisco Fire Department highlighted the severity of the situation by noting that AT&T users were experiencing difficulties when attempting to call 911. They advised those unable to connect to emergency services through their mobile devices to use landlines instead. This situation underscored the critical importance of reliable communication channels for public safety.

Company Responses and Public Reaction

AT&T’s Statement

AT&T did not immediately respond to requests for comment regarding the outage. The lack of immediate communication from the company contributed to user frustration, as many sought explanations and timelines for service restoration.

Comparative Impact

While AT&T users reported about 50,000 incidents to Downdetector, other service providers like Verizon and T-Mobile experienced far fewer reports, with approximately 3,000 and 1,000 reports, respectively. This discrepancy highlighted the varying degrees of impact and network resilience among the major carriers.

Other Carriers’ Status

T-Mobile, in response to inquiries, stated that it did not experience an outage, suggesting that the issues reported on Down detector might reflect difficulties in connecting to users on other networks, including those affected by the AT&T outage.


The widespread phone service outages experienced by AT&T and other carriers underscore the vulnerability of critical communication infrastructures to disruptions, whether due to maintenance activities or other causes. The impact on emergency services further emphasizes the need for robust contingency plans and effective communication from service providers to the public during such events. As the affected companies review and address the causes of these outages, the incident serves as a reminder of the importance of network reliability and transparency in the digital age.

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